TERMS OF SERVICE

By using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our services. 

Last Updated: 30/10/24

Scheduling: 

Appointments can be scheduled through our website, email, Facebook, Instagram or Mobile phone. We strive to adhere to the scheduled time, but circumstances such as weather or traffic may cause delays. 

EFFECTIVE AS OF 2025: Deposit Policy

To secure any booking, a 25% deposit is required, capped at a maximum of $200. Deposits are fully refundable if cancellations are made at least 48 hours before the scheduled booking time. Cancellations made within 48 hours of the appointment are non-refundable.

If you need to reschedule, please note:

• Rescheduling requests made within 24 hours of the appointment will require a new deposit.
• For rescheduling requests outside the 24-hour window, your original deposit can be applied to the new date.
•  If we, as a company, need to make any changes to your appointment, your original deposit will remain applicable to the rescheduled booking. 

Weather Conditions: 

In case of inclement weather, we may need to reschedule your appointment for the safety of our staff and the quality of service. 

Customer Responsibilities:

• Suitable Location: Customers are responsible for providing access to an electricity outlet and water source and a suitable location for the detailing service.
• Vehicle Condition:  Customers, it's important to let us know about any pre-existing damages or conditions that might impact the detailing process. Please understand that Attentive Detailing cannot be held responsible for damage to your vehicle resulting from previous defects or damage that wasn't communicated to us. 

Privacy and Data Collection:

We respect your privacy and handle your personal information with care. By booking with us, you agree that we may collect and use certain personal information, such as contact details and vehicle information, solely for scheduling and communication related to our services. This information is stored securely and is not shared with third parties unless necessary for service purposes.

Updates: 

We reserve the right to update these terms at any time. Changes will be effective upon posting on our website.

By using our detailing services, you acknowledge that you have read, understood, and agreed to these terms. If you have any questions or concerns, please contact us at office@attentivedetailing.com